Communication is Key as a Contractor 

As a contractor, you need to be licensed, have experience, and skills, but you also need to communicate effectively with your team, vendors, and clients. Without proper communication, your projects won’t be completed properly.  

 It isn’t just the face-to-face communication that is important, it’s the phone calls, emails and other messages that customers, coworkers, and vendors judge your communication skills on. 

If a customer calls your contractor business to inquire about your work and that initial call was a bad experience, he or she probably won’t pursue working with you further. Statistically, if a customer has a good phone experience with you, there’s an 80% they will be a repeat customer. If it’s a bad phone experience, 74% of people will look for another contractor. 

If you are not communicating well with team members or vendors, people may quit or not want to work with you anymore, or a project won’t get done properly.  

You want to be available to your customers, vendors, and team as much as possible; however, this can be tough if you are busy. Everyone is busy doing their jobs and manning the phones 24/7 may not be possible. If this is case, you may want to think about hiring a receptionist or a remote receptionist to help provide quality service to your customers and vendors, whether they’re old or new. Also, you won’t have to stop being productive in your work for every phone call. 

Customers are likely to stick with you if a real person answers the phone instead of an answering machine. Whether an in-house receptionist or remote receptionist, you are able to tell this receptionist exactly what questions to ask and information to get, so the customer feels heard, and they feel like they’re going through step one in the process of connecting with you. 

Your customers will find you approachable, trustworthy and reliable because you always will have a person picking up the phone or answering emails ready to help them.  You also won’t lose time and money on the job being on the phone or reading through emails. You can focus your attention on your projects instead of phone calls  and emails that may not even be worth your time. A receptionist is good at weeding out promising leads from bogus calls. 

 If you’re tight on money, a remote receptionist is more affordable than an in-house receptionist. 

If you still need to get your contractor’s license, let us help you!  At Licenses, Etc., we make getting your Florida contractor’s license, fast and easy. We are a Florida contractor licensing company. We will do the work for you! We will work with you every step of the way until you are licensed. To get started on the Florida contractor license process, click our contractor license company page or call us at 239-777-1028.